![]() ![]() Since the devices worked properly, despite the fact that the repairs were done incorrectly, the users don't know that Apple would now considered their devices to be "user damaged". Often, the screws were either missing or installed in the wrong locations. Upon inspection of these devices, I found that the repairs were done incorrectly. Specifically, I have had people tell me that Apple voided their warranty after their devices were repaired/serviced by third-parties. The way Apple define "damages" is different from the way a lot of people think of "damages".Īpple considered the the device "user damaged" if the device wasn't correctly repaired despite working properly. ![]() ![]() ![]() You clear don't have enough experience to know this:Īpple doesn't void the warranty simply because someone opened/serviced his/her Mac.Īpple voided the warranty because of "damages" from someone opening/servicing his/her Mac. Pahl, Acting Director of the FTC’s Bureau of Consumer Protection. “Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services,” said Thomas B. has had the warranty seal on the altered, defaced, or removed. This warranty does not apply if this product.is used with products not sold or licensed by. This warranty shall not apply if this product.manufacturer’s warranties and any extended warranties intact. The use of parts is required to keep your.Similarly, such statements may be deceptive under the FTC Act.Įach company used different language, but here are examples of questionable provisions: Unless warrantors provide the parts or services for free or receive a waiver from the FTC, such statements generally are prohibited by the Magnuson-Moss Warranty Act, a law that governs consumer product warranties. The letters warn that FTC staff has concerns about the companies’ statements that consumers must use specified parts or service providers to keep their warranties intact. The Federal Trade Commission staff has sent warning letters to six major companies that market and sell automobiles, cellular devices, and video gaming systems in the United States. ![]()
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